At Motherland Saffron, we aim to process and deliver every order as quickly as possible. We understand that sometimes you may need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.
1. Order Cancellation by the Customer
Customers may request cancellation of an order before the order has been dispatched.
To request a cancellation, please contact Motherland Saffron as soon as possible and provide your order number along with the details used to place the order.
Cancellation requests received after an order has been dispatched may not be accepted.
2. Cancellation After Dispatch
Once an order has been handed over to our courier or delivery partner, it may no longer be possible to cancel the order.
In such cases, the customer may need to accept the delivery and, where applicable, request a return or refund in accordance with our Refund and Returns Policy.
Any applicable return or refund will be subject to the conditions specified in that policy.
3. Refunds for Cancelled Orders
If your cancellation request is accepted and payment has already been made, the applicable refund will be initiated to the original payment method used for the order.
The time taken for the refunded amount to appear in your account may depend on the payment gateway, bank, card issuer, or other payment service provider.
For Cash on Delivery orders that are successfully cancelled before dispatch, no refund will normally be required because payment has not yet been collected.
4. Orders That Cannot Be Cancelled
Certain orders may not be eligible for cancellation once processing or dispatch has started.
This may include orders that:
Have already been dispatched.
Have been specially prepared, packed, or processed for the customer.
Are otherwise subject to product-specific restrictions.
Cannot reasonably be cancelled due to their nature or stage of fulfilment.
Any applicable restrictions will be communicated where necessary.
5. Cancellation by Motherland Saffron
Motherland Saffron reserves the right to cancel an order in circumstances including, but not limited to:
Product being unavailable or out of stock.
Incorrect or incomplete customer information.
Delivery address being outside our serviceable area.
Suspected fraudulent or unauthorized transactions.
Errors in product information, pricing, or availability.
Circumstances beyond our reasonable control that prevent fulfilment of the order.
If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method, subject to the applicable payment processing procedures.
6. Incorrect or Fraudulent Orders
We may verify order details before processing an order. If information provided by the customer appears inaccurate, incomplete, suspicious, or fraudulent, the order may be cancelled.
Where payment has already been received for an order cancelled for such reasons, the refund will be handled on a case-by-case basis, subject to applicable law and payment processing requirements.
7. How to Request Cancellation
To request cancellation, please contact us as soon as possible after placing your order.
Please include:
Order number
Customer name
Registered phone number or email address
Reason for cancellation
Cancellation requests are processed during our normal business operations. Sending a cancellation request does not guarantee that the order can be cancelled, particularly if it has already entered processing or has been dispatched.
8. Changes to This Cancellation Policy
Motherland Saffron may update or modify this Cancellation Policy from time to time. Any changes will be published on this page with an updated revision date.
9. Contact Us
If you have any questions regarding order cancellation, please contact us:
WhatsApp Us